Support

Opentec Passport ID Scan 24x7x365 Support

  1. Thank you for choosing Opentec Passport ID Solution for your Hotel.
  2. Opentec Hospitality industry Clients are eligible for 24 x 7 x 365 days dedicated support.The following are contacts details of Opentec’s dedicated support team who will assist you at all time. you can reach them via phone, email or whats app. To esnure that your get uninterrupted support from our team, please ensure that you have a valid support agreement in place. Clients who has purchased new solutions are eligible for 1 year free support.
    Name: Shiney Mathias       Mobile: +971 54 3550 854     email: helpdesk@opentecme.com
    Name: Divya Perumal        Mobile: +971 50 912 3506     email: support@opentecme.com
    Name: Fasil Vakkayl          Mobile: +971 50 158 9013      email: customerservice@opentecme.com
  3. If you have purchased your hardware recently, you are eligible for 1 year free support. Please have our invoice number of Delivery order number ready before you contact support team and the have the following information are ready. Passport Scanner Device Make/Model: Quantity:
  4. For any reason if you are not satisfied or happy with your support call or ticket, please escalate the matter immediately to the following senior members:
    Awais Tayab – Snr. Support Engineer    Mobile: +971 56 480 5722           Email: awais@opentecme.com
    Rushan Baleen – Sales Manager           Mobile: +971 50 622 9252           Email :rushan@opentecme.com
    Mohamed Aman – Director                     Mobile: +971 50 433 6760           Email: aman@opentecme.com
  5. If you need to purchase new hardware or solutions, please email your requirements to sales@opentecme.com or call on : +971 50 622 9252 or office: +971 4 28 222 63
  6. Do you have a preferred date for installation? Please note, while every effort is made to accommodate these requests, we cannot guarantee it. Please contact our support
    team on Tele: +971 4 28 222 63 to arrange the installation and user training dates.Users:
    For Clients using solutions
    for Dubai DTCM and Oman
    ROP E-visa Solution

Opentec – Support Contact details for Passport ID Scan systems